Frequently asked questions
What is an envelope?
Every signing process you start is an envelope. It can hold several documents and several recipients; it still counts as one envelope.
Do recipients pay?
No. Recipients who sign, approve or seal are free and can act through a link without an account. Only the sending workspace pays.
Why are mobile signatures and timestamps counted separately?
These are paid to the mobile operator and the timestamp provider. Your plan includes a monthly amount; beyond it, credits are used.
What happens if my monthly allowance runs out?
New envelopes use your credits. Without credits you cannot start new envelopes until the end of the month; signatures in progress are not affected. We e-mail you at 80% and when it runs out.
How do I buy?
For now, plans are bought by contacting us. Write to [email protected]; we will set up the plan you need and issue your invoice.
Can I get a custom price for my organization?
Yes. For high volume, many users or integrations, write to us: [email protected]